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IT Support for Small Businesses

The IT Crowd

IT Support for London SME – No Laughing Matter

The Channel 4 hit sitcom The IT Crowd vividly captures the fun and the pitfalls that could be in store for a small firm trying to run its own 3 man (strictly speaking 2 men and a woman) IT department.
The characters in the programme consist of two super geeks with detailed knowledge of every piece of computer and smartphone hardware and software any company could every need, as with most computer geeks, they both have a very high IQ and passion for computers and gadgets but their interpersonal skills, especially when they come in contact with other members of staff when providing IT support, tends not too work out very well, that is where the third member of the IT support crowd comes in; The IT manager. She has better interpersonal skills than the two support technicians but she knows very little about IT.

While the plot and characters of The IT Crowd delight and amuse audiences across the nation with their hilarious antics, some of the events that happens on the set of the programme are not that far fetched when small to medium sized businesses are running their own small IT department, for a start, the wages for the three staff with qualifications similar to those of the crew of the IT Crowed in real life will cost a company over £100,000 a year. That kind of expenditure for a small business is not sustainable in the long run, which is why most SMEs in London outsource their IT Support services to a third party.

Could Outsourcing IT Technical Support Help London SMEs Save Money?

Outsourcing IT Support Locally

Outsourcing IT Support Locally

When you think of outsourcing especially within IT context one of the pictures that comes to mind is that of a big multinational company with multilingual support technicians speaking to you from crackly telephone lines from India. That picture could not be further from the truth, when you look at the IT support outsourcing services companies within the M25 corridor.
If you take a look at one of the leading IT Support Outsourcing Specialists in London you will see that out sourced IT support services are definitely the way to go for most SMEs in this current economic climate.
Lets take a look at what one leading IT Support company http://www.storm-it.com offers SMEs in London and compare it with the minimum of £100,000 you need just to pay the wages of a 3 man IT department.

Outsourcing you IT services to a company like Storm IT immediately removes the kind of dramas that are hilariously illustrated in The IT Crowd and you immediately cut you IT budget significantly. Other benefits you will enjoy from a London based IT support services company such as Storm IT include:

  • Two months free trial so you can see if the company is right for you.
  • Weekend support (which is extremely difficult to arrange if you have you own in-house support team).
  • Support for absolutely all popular computer and smartphone devices.
  • Personalised support services tailored to your company’s need.

Of course, Storm IT is not the only company in London and the home counties you can outsource you IT services to, you can choose from a range of other options from a one man IT support guy who advertises in your local newspaper to packaged support deal you can get from High Street chains such as PC World, however you are not likely to get the friendly and flexible support you can get from a company the size of Storm IT, you local one man IT support guy is too small to cope, what happens if he falls ill? For a very large faceless corporation, a huge branded support may be attractive but highly unlikely to offer the flexibility and personalisation you can get from a company like Storm IT.