Online Payment Processing by Streamline.com
January 23, 2010 · Print This Article
eCommerce payment processing by Streamline.com
This service provider in the payment card processing domain claims to be the largest of its kind within Europe and boasts of being able to cater to all types of businesses irrespective of the size. They are a member of The Royal Bank of Scotland Group.
Since this company is also one of the premier providers of merchant accounts, it has the flexibility of accepting both debit and credit card payments by different modes such as by phone or through the website.
With card transactions on the increase, you as a merchant need the support of a company which makes your business dealings easier and more customer friendly. Streamline is the company which makes that possible through their different service offerings.
Services offered
a) Cardholder preferred currency service
This is made possible through the many point of sale terminals provided by the company and the transaction is easily processed due to the terminal duly recognizing the card in question and making available the required currency.
b) Card payment on the move service
This service is for those who are always mobile as the company provides mobile payment terminals through which the card payments can be processed.
c) Streamline online service
This is another management type of service which allows you to view the various card transactions that you have done for the business and since they are up dated daily, you can have real time information on all your card transactions.
d) PAN truncation service
The primary account number truncation is a service wherein the card number is disguised and is not made visible to avoid any fraudsters taking advantage of accessibility to such numbers.
e) Internet trading service
With the growing popularity and access to internet, many businesses are able to now conduct a lot of their business activities through the internet. So ecommerce and online trading activities are very much a part and requirement of many customers. Streamline is able to offer internet retailing opportunities and also provides general guidelines on how to get started on this activity.
Strengths
1. Handle a huge number of transactions within the UK
2. Can process most major card payments and as a merchant you can cater to diverse customers.
3. State of art technology which ensures that transactions are quickly done and there is no waiting time for customers.
4. Great back up systems to ensure total reliability at all times
Support Provided
They provide support services to help customers manage their account much better by helping out in areas like easy authorization, ensuring fraud free sales, reconciling statements to reflect the up dated information and so on.
They place great emphasis on getting proper feedback from customers and encourage it through the online feedback form. Customers can also use the email and visit the website to place complaints or offer suggestions.
They offer both call back as well as Text phone services to enable customers to get through to them.Your browser may not support display of this image. Your browser may not support display of this image. Your browser may not support display of this image. Your browser may not support display of this image.
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It seems I have been singled out by a “scrote” from streamline.com finance department who has managed to ruin my whole week; He witheld a payment. No notice was given.
He advised me to send a cheque back to the customer and a facsimile of the cheque to himself so he could release a refund payment back to the customer. Then he suggested I tell my customer to raise a “fraudulent purchase” with his account manager so that he could receive a refund. Finally, The twit agreed he would accept verbal verification from the customer.
I finally got paid. My customer and I were equally embarrassed.
I am no longer happy to accept card payments with Streamline ever again. They seem to be on par with paypal as far as “sucking” goes!
You can complain to them via “Snail-Mail” or fax only.
I am still waiting for a response from them regarding this matter.
Avoid merchant facilities with streamline.com if you can is my best advice.